Customer Care: (877) 336-6726 | Sales: (844) 554-6072

Service Requests

Service Requests2018-04-17T17:21:02+00:00

The Help You Need, The Relationship You Trust.

  • SPEAK TO A REPRESENTATIVE

    Customer Care: (877) 336-6726
    Customer Service: (866) 472-6450, option 2
    Account Updates: (866) 472-6450, option 1
    Central Station: (866) 472-6450, option 1

  • CANCEL AN ALARM

    To cancel an accidental alarm, please deactivate your system and call our Central Station Toll Free at (877) 336-6726. Please have your personal pass-code ready so our operator can verify your authorization.

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Account Services

Pay bills, review invoices, and review financial data.

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Request Service

Need help? Our certified technicians are here to assist you when you need it.

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Update Contact List

Update the call list for who we should contact in the event of an emergency.

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Manuals & Videos

For general troubleshooting, and basic help with system components.

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Frequently Asked Questions

For a more detailed FAQ, please click here.

Can I arm my system if there is an issue with a device?

Please see the following bypass instructions for your alarm model. Make sure you contact service to repair the device.

How do I know if an alarm is genuine or false?

If you are not able to make it to the premise, you may call our 24-hour central station to find out if the police reported back to us. Otherwise, contacting your local precinct or station would let you know what the police may have found.

How do I update my account (password/call list/alarm instructions)?

Please contact Central Station Data Entry.

How do I obtain a log-in for the online portal?

Please contact Central Station Data Entry.

How do I test my system?

To test your system, call Central Station to put your system on test. Arm system, trip alarm, wait 30-60 seconds, disarm, and contact Central Station for results.

I need a monitoring certificate for my insurance company. Who should I call?

You can call Melissa Edwards. She will verify your signals and send you an Insurance Certificate. Melissa’s number is: 217-403-6423.

We need our codes changed in my security system. Who should I call?

Our programming department can assist you with this option. You can email your request to our programming team. programming@femoransecurity.com You may also call our office at 217-403-6444 and they will transfer you to a Team member who can assist.

See More FAQ’s Here

FE Moran Security Solutions

  • Headquarters
    201 W University Ave
    Champaign, IL 61820

  • (877) 336-6726
  • info@femoransecurity.com
  • Monday - Friday: 8:00 AM - 5:00 PM CST

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