Your code allows you to arm/disarm the system. You want to keep this information private to help protect your property. A Master Code is a code that allows you programming access from your display and can be used to arm/disarm your system.
Passwords grant you access to information from our central station; it is a way to identify you. You can request to change a password by emailing firstname.lastname@example.org; they will instruct you on how to submit the request.
If you are not able to make it to the premise, you may call our 24 hour central station to find out if the police reported back to us. Otherwise, contacting your local precinct or station would let you know what the police may have found.