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Troubleshooting & Help Videos

Control Panels

More content coming soon – please call or use our online form below to contact us if you still need help.

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    Customer Service: (866) 472-6450, option 2
    Account Updates: (866) 472-6450, option 1
    Central Station: (866) 472-6450, option 1

Account Services

Pay bills, review invoices, and review financial data.

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Need help? Our certified technicians are here to assist you when you need it.

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Update Contact List

Update the call list for who we should contact in the event of an emergency.

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Manuals & Videos

For general troubleshooting, and basic help with system components.

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Frequently Asked Questions

For a more detailed FAQ, please click here.

Please see the following bypass instructions for your alarm model. Make sure you contact service to repair the device.

Please contact Central Station Data Entry.

To test your system, call Central Station to put your system on test. Arm system, trip alarm, wait 30-60 seconds, disarm, and contact Central Station for results.

Most security & fire alarm systems are not compatible with VOIP telephone lines. It is easy to convert these types of systems and provide the latest in new technology and safety. Many of our manufacturers have designed cellular communication device dialers for their systems.

You can call Melissa Edwards. She will verify your signals and send you an Insurance Certificate. Melissa’s number is: 217-403-6423.

Our programming department can assist you with this option. You can email your request to our programming team. programming@femoransecurity.com You may also call our office at 217-403-6444 and they will transfer you to a Team member who can assist.

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