Customer Care: (877) 336-6726 | Sales: (844) 554-6072

FAQ

FAQ 2018-04-15T16:23:49+00:00

Got A Question? We’re Here To Help!

Sales / Upgrade Questions

We will be happy to have a sales person contact you. They can give you several options to upgrade your system. Call us at 217-403-6444 or email sales@femoransecurity.com.

Most systems can have fire protection. If you are a current customer we can check your account and recommend the best option for you.

We are happy to give you a call to set up an appointment. A site visit may be necessary based on the number of cameras involved. Call 217-403-6444 or send us an email at sales@femoransecurity.com.

Some systems can be converted or upgraded with a new cellular dialer based on your model number. If you are a current customer we can check your account and see the panel type you have and discuss the options. 217-403-6444. Email us at sales@femoransecurity.com

We are happy to give you a call to set up an appointment. A site visit may be necessary based on the number of doors involved. Call 217-403-6444 or email sales@femoransecurity.com.

We have several options available. Please call 217-403-6444 and ask for Danielle or Lauren. Email: dwilke@femoransecurity.com.

Yes we do, our DIY program is on our website and is easy to use. Please visit www.uProtect.com.  Once you configure your system it will be sent to you fully programmed and set up for monitoring. Please call Jeremy Simmons at 217-403-6419 or email jsimmons@femoransecurity.com.

We are happy to assist with your request. One of our salespeople will contact you to do a system equipment count and provide you with a quote for the fire alarm inspection. Call 217-403-6444 or email sales@femoransecurity.com.

We have several leasing programs to suit your financial needs. Your salesperson will be happy to provide a proposal which will include our most current leasing rates. Call our sales department at 217-403-6444 and ask for Danielle or Lauren. You can also email sales@femoransecurity.com.

Customer Service Questions

Your code allows you to arm/disarm the system. You want to keep this information private to help protect your property. A Master Code is a code that allows you programming access from your display and can be used to arm/disarm your system.

Please see the following bypass instructions for your alarm model. Make sure you contact service to repair the device.

Passwords grant you access to information from our central station; it is a way to identify you. You can request to change a password by emailing accountupdates@femoransecurity.com; they will instruct you on how to submit the request.

If you are not able to make it to the premise, you may call our 24-hour central station to find out if the police reported back to us. Otherwise, contacting your local precinct or station would let you know what the police may have found.

Please contact Central Station Data Entry.

To test your system, call Central Station to put your system on test. Arm system, trip alarm, wait 30-60 seconds, disarm, and contact Central Station for results.

Most security & fire alarm systems are not compatible with VOIP telephone lines. It is easy to convert these types of systems and provide the latest in new technology and safety. Many of our manufacturers have designed cellular communication device dialers for their systems.

You can call Melissa Edwards. She will verify your signals and send you an Insurance Certificate. Melissa’s number is: 217-403-6423.

Our programming department can assist you with this option. You can email your request to our programming team. programming@femoransecurity.com You may also call our office at 217-403-6444 and they will transfer you to a Team member who can assist.

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  • SPEAK TO A REPRESENTATIVE

    Customer Care: (877) 336-6726
    Customer Service: (866) 472-6450, option 2
    Account Updates: (866) 472-6450, option 1
    Central Station: (866) 472-6450, option 1

  • CANCEL AN ALARM

    To cancel an accidental alarm, please deactivate your system and call our Central Station Toll Free at (877) 336-6726. Please have your personal pass-code ready so our operator can verify your authorization.

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