Customer Care: (877) 336-6726 | Sales: (844) 554-6072

FAQ

FAQ2018-08-02T21:23:53+00:00
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Sales / Upgrade Questions

I have an old security system. Who do I call to discuss an upgrade?

We will be happy to have a sales person contact you. They can give you several options to upgrade your system. Call us at 217-403-6444 or email sales@femoransecurity.com.

I would like to add fire protection to my security system.

Most systems can have fire protection. If you are a current customer we can check your account and recommend the best option for you.

I need cameras for my business. Who should I call?

We are happy to give you a call to set up an appointment. A site visit may be necessary based on the number of cameras involved. Call 217-403-6444 or send us an email at sales@femoransecurity.com.

How can I use my smartphone to control my security system?

Some systems can be converted or upgraded with a new cellular dialer based on your model number. If you are a current customer we can check your account and see the panel type you have and discuss the options. 217-403-6444. Email us at sales@femoransecurity.com

I need access control for my business. Who should I call?

We are happy to give you a call to set up an appointment. A site visit may be necessary based on the number of doors involved. Call 217-403-6444 or email sales@femoransecurity.com.

I am moving, can you install my security system in my new home?

We have several options available. Please call 217-403-6444 and ask for Danielle or Lauren. Email: dwilke@femoransecurity.com.

I would like to install a security system. Do you have a DIY program?

Yes we do, our DIY program is on our website and is easy to use. Please visit www.uProtect.com.  Once you configure your system it will be sent to you fully programmed and set up for monitoring. Please call Jeremy Simmons at 217-403-6419 or email jsimmons@femoransecurity.com.

I need a fire alarm inspection for my business. Who should I call?

We are happy to assist with your request. One of our salespeople will contact you to do a system equipment count and provide you with a quote for the fire alarm inspection. Call 217-403-6444 or email sales@femoransecurity.com.

Do you have a lease program for my business?

We have several leasing programs to suit your financial needs. Your salesperson will be happy to provide a proposal which will include our most current leasing rates. Call our sales department at 217-403-6444 and ask for Danielle or Lauren. You can also email sales@femoransecurity.com.

Customer Service Questions

Why is it important to keep my codes secure; what is a Master Code?

Your code allows you to arm/disarm the system. You want to keep this information private to help protect your property. A Master Code is a code that allows you programming access from your display and can be used to arm/disarm your system.

Can I arm my system if there is an issue with a device?

Please see the following bypass instructions for your alarm model. Make sure you contact service to repair the device.

Passwords: why do I need one and how do I change it?

Passwords grant you access to information from our central station; it is a way to identify you. You can request to change a password by emailing accountupdates@femoransecurity.com; they will instruct you on how to submit the request.

How do I know if an alarm is genuine or false?

If you are not able to make it to the premise, you may call our 24-hour central station to find out if the police reported back to us. Otherwise, contacting your local precinct or station would let you know what the police may have found.

How do I update my account (password/call list/alarm instructions)?

Please contact Central Station Data Entry.

How do I obtain a log-in for the online portal?

Please contact Central Station Data Entry.

How do I test my system?

To test your system, call Central Station to put your system on test. Arm system, trip alarm, wait 30-60 seconds, disarm, and contact Central Station for results.

I have a VOIP telephone line now, my security system is showing trouble.

Most security & fire alarm systems are not compatible with VOIP telephone lines. It is easy to convert these types of systems and provide the latest in new technology and safety. Many of our manufacturers have designed cellular communication device dialers for their systems.

I need a monitoring certificate for my insurance company. Who should I call?

You can call Melissa Edwards. She will verify your signals and send you an Insurance Certificate. Melissa’s number is: 217-403-6423.

We need our codes changed in my security system. Who should I call?

Our programming department can assist you with this option. You can email your request to our programming team. programming@femoransecurity.com You may also call our office at 217-403-6444 and they will transfer you to a Team member who can assist.

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  • CONTACT A REPRESENTATIVE

    Customer Care: (877) 336-6726
    Central Station: (866) 472-6450, option 1
    Account Updates: AccountUpdates@femoransecurity.com

  • CANCEL AN ALARM

    To cancel an accidental alarm signal, please call our Central Station Toll Free at (866) 472-6450, option 1. Please have your personal pass-code ready so our operator can verify your authorization.

FE Moran Security Solutions

  • Headquarters
    201 W University Ave
    Champaign, IL 61820

  • (877) 336-6726
  • info@femoransecurity.com
  • Monday - Friday: 8:00 AM - 5:00 PM CST

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