Customer Care: (877) 336-6726 | Sales: (844) 554-6072

Support

Support2018-07-25T16:41:42+00:00
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The Help You Need, The Relationship You Trust.

FE Moran Security Solutions Is Here To Help.

FE Moran Security maintains a dedicated customer service team focused on delivering the most reliable, friendly, professional service and support available. Our business hours are from 8 am to 5 pm Monday-Friday. We maintain a 24/7 on-call service staff to handle your emergency service needs. Requests for after hour service are made directly through our Central Station operation by calling your local office or the numbers listed below.

Corporate Headquarters

201 W University Ave
Champaign, IL 61820
Ph: (217) 403-6444
Fax: (217) 403-6442

  • SPEAK TO A REPRESENTATIVE

    Customer Care: (877) 336-6726
    Customer Service: (866) 472-6450, option 2
    Account Updates: (866) 472-6450, option 1
    Central Station: (866) 472-6450, option 1

  • CANCEL AN ALARM

    To cancel an accidental alarm, please deactivate your system and call our Central Station Toll Free at (877) 336-6726. Please have your personal pass-code ready so our operator can verify your authorization.

Account Services

Pay bills, review invoices, and review financial data.

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Request Service

Need help? Our certified technicians are here to assist you when you need it.

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Update Contact List

Update the call list for who we should contact in the event of an emergency.

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Manuals & Videos

For general troubleshooting, and basic help with system components.

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Frequently Asked Questions

For a more detailed FAQ, please click here.

Can I arm my system if there is an issue with a device?

Please see the following bypass instructions for your alarm model. Make sure you contact service to repair the device.

How do I know if an alarm is genuine or false?

If you are not able to make it to the premise, you may call our 24-hour central station to find out if the police reported back to us. Otherwise, contacting your local precinct or station would let you know what the police may have found.

How do I update my account (password/call list/alarm instructions)?

Please email AccountUpdates@femornasecurity.com

How do I obtain a log-in for the online portal?

Please email AccountUpdates@femornasecurity.com

How do I test my system?

To test your system, call Central Station to put your system on test. Arm system, trip alarm, wait 30-60 seconds, disarm, and contact Central Station for results.

I need a monitoring certificate for my insurance company. Who should I call?

You can email certreq@femoransecurity.com

We need our keypad code changed for our security system. What should I do?

Please call (877) 336-6726, and press option 5.

I am moving, can you install my security system in my new home?

We have several options available. Please call 217-403-6444 or email sales@femoransecurity.com.

I would like to install a security system. Do you have a DIY program?

Yes we do, our DIY program is on our website and is easy to use. Please visit www.uProtect.com.  Once you configure your system it will be sent to you fully programmed and set up for monitoring.

Do you have a lease program for my business?

We have several leasing programs to suit your financial needs. Your salesperson will be happy to provide a proposal which will include our most current leasing rates. Call our sales department at 217-403-6444 and you can also email sales@femoransecurity.com.

See More FAQ’s Here
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FE Moran Security Solutions

  • Headquarters
    201 W University Ave
    Champaign, IL 61820

  • (877) 336-6726
  • info@femoransecurity.com
  • Monday - Friday: 8:00 AM - 5:00 PM CST

F.E. Moran Security Solutions BBB Business Review
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