Support

Support2018-07-25T16:41:42+00:00

The Help You Need, The Relationship You Trust.

FE Moran Security Solutions Is Here To Help.

FE Moran Security maintains a dedicated customer service team focused on delivering the most reliable, friendly, professional service and support available. Our business hours are from 8 am to 5 pm Monday-Friday. We maintain a 24/7 on-call service staff to handle your emergency service needs. Requests for after hour service are made directly through our Central Station operation by calling your local office or the numbers listed below.

Corporate Headquarters

201 W University Ave
Champaign, IL 61820
Ph: (217) 403-6444
Fax: (217) 403-6442

  • SPEAK TO A REPRESENTATIVE

    Customer Care: (877) 336-6726
    Customer Service: (866) 472-6450, option 2
    Account Updates: (866) 472-6450, option 1
    Central Station: (866) 472-6450, option 1

  • CANCEL AN ALARM

    To cancel an accidental alarm, please deactivate your system and call our Central Station Toll Free at (877) 336-6726. Please have your personal pass-code ready so our operator can verify your authorization.

Account Services

Pay bills, review invoices, and review financial data.

Get Started

Request Service

Need help? Our certified technicians are here to assist you when you need it.

Get Started

Update Contact List

Update the call list for who we should contact in the event of an emergency.

Get Started

Manuals & Videos

For general troubleshooting, and basic help with system components.

Get Started

Frequently Asked Questions

For a more detailed FAQ, please click here.

Please see the following bypass instructions for your alarm model. Make sure you contact service to repair the device.

If you are not able to make it to the premise, you may call our 24-hour central station to find out if the police reported back to us. Otherwise, contacting your local precinct or station would let you know what the police may have found.

To test your system, call Central Station to put your system on test. Arm system, trip alarm, wait 30-60 seconds, disarm, and contact Central Station for results.

We have several options available. Please call 217-403-6444 or email sales@femoransecurity.com.

Yes we do, our DIY program is on our website and is easy to use. Please visit www.uProtect.com.  Once you configure your system it will be sent to you fully programmed and set up for monitoring.

We have several leasing programs to suit your financial needs. Your salesperson will be happy to provide a proposal which will include our most current leasing rates. Call our sales department at 217-403-6444 and you can also email sales@femoransecurity.com.

See More FAQ’s Here
Woman on a call center

Special Offers

Subscribe today for life safety tips & special offers!
  • This field is for validation purposes and should be left unchanged.

Contact Us