Major Client Groups
Dedicated to providing national clients with unsurpassed customer care. We meet your goals through strategic planning, management and implementation of cutting-edge technology and monitoring.
We Do More For Your National Business
National Customer Care
With a single point of contact, your experience with our customer care center is about dedicated professionals eager to exceed your expectations.
A National Network
With 5,000 technicians nation-wide, we have the ability to handle any issue promptly, no matter where it may be.
CAD Design Team
NICET Level 4 designers know the local codes and national standards for different types of businesses.
Managed Reporting
Providing metrics for goal setting, analysis, and review to ensure progress and performance of the work we do.
About The National Accounts Division
The F.E. Moran Group has provided business solutions for more than 50 years. As a third generation, privately-owned company, we have a solid reputation. This reputation was achieved by focusing on our customers and exceeding their expectations.
Listening to our customers, we recognized the need for a National Customer Care Center. This Center is comprised of a dedicated team of professionals responsible for the management of customer services. These services include installation, project management, service, monitoring and billing. A National Account Manager is assigned to each customer and is accountable for meeting customer expectations.
F.E. Moran Security Solutions demonstrated the ability to understand the needs of national companies and managed its business effectively to exceed customer requirements. F.E. Moran Security Solutions continues to provide security solutions nationwide. Our company has been recognized in SDM magazine’s top 50 lists.
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F.E. Moran Security Solutions has a state-of-the-art National Customer Care Center. Our highly motivated team of professionals handles every aspect of your business. We make it extremely easy for all calls and emails to be handled immediately. Your call is very valuable to us. Our structure is designed so that when you talk to one of our experienced team members you will receive the respect and attention that you deserve. We don’t think you should have to answer to machines.
We believe in multiple levels of familiarity with everything we do. We create custom email addresses and toll-free numbers directly into our National Customer Care Center. All information is shared across our entire team of professionals, so that your experience is the same regardless of which professional team member handles your call.
Project Management: Qualified, Experienced & Ready
F.E. Moran Security Solutions has an average experience level of over 13 years for the team of professionals that man our National Customer Care Center. As our national customer all of your business dealings will be handled by this superior team of professionals.
Some of our experience with management of national customers include:
- Conversions
- Retail Customers
- Distribution Centers
Understanding our customer’s business allows us to provide solutions that will reduce costs. We continually analyze what we need to do in order to improve the performance, consistency and quality of service provided to our customers. F.E. Moran consistently brings new technologies to the table that can be incorporated in our customers’ systems to save them on operational costs. Some examples might be the ways to eliminate phone lines, controlling lights or controlling other resources such as motors or maintenance items. We are continually negotiating with our suppliers to ensure that we can pass the resulting savings on to our customers.
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Our National Customer Care Center works directly with our technicians to ensure precise installations and on-time completion of all installations, service calls and inspections. We have professional dedicated technicians averaging 15 years of experience per technician. The technicians are certified, licensed and trained for security alarm systems, fire alarm systems, life safety systems, intercom, CCTV, video solutions technology and access management systems.
Our engineering department does an incredible job designing, plotting and submitting design drawings. This upfront work allows us to provide clear expectations that are managed from start to finish for all work performed.
We have over 5,000 network partners nation-wide averaging 15 years of experience per technician. We have over 150 internal field technicians. We use a combination of both sets of technicians managed from our National Customer Care Center. When we receive an emergency call, our response time on is 1 to 4 hours. For service calls that are not emergencies received before 11 a.m. we will arrive same day. If the call comes in after 11 a.m. and it is not an emergency, we will likely arrive the same day or, at the very latest, the next day.
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Our central station is here 24/7 to protect what matters most to you. We have designed a state-of-the-art facility which ensures fast, efficient, and reliable communication with your alarm system. We have planned and configured our infrastructure for 100% uptime-and with every condition. We take our responsibility of protecting you very seriously.
Every dispatcher is CSAA (Central Station Alarm Assoc.) certified earning FE Moran Alarm the prestigious Five Diamond Certificate: The highest training certification available in the alarm industry. We are proud of our UL and FM certifications and we exceed their standards assuring that our customers can rest well knowing that we will deliver the best service in the business.
Customized Monitoring Services
Our variety of monitoring capabilities allow our customers to have assurance and reliability for both life safety and property protection awareness. Our sophisticated technology gives us the opportunity to customize and personalize various aspects of your monitoring needs such as call list adaptations, access changes, schedule modifications and so much more. Our team of professionals are ready and prepared to deliver monitoring services beyond compare with customer satisfaction guaranteed.
- Fire Alarm Systems
- Security & Burglary
- Holdup & Panic
- Supervised Activity
- Elevator Emergency
- PERS Emergency Response
- Video Verification
- Remote Video Monitoring
- Managed Access Control
- Two-Way Voice
- Temperature Monitoring
- Environmental Notification
Features & Benefits
- Drawings and diagrams with a consistent security system that would save you the most time and money for your business.
- Drafting and layout services of fire alarm systems as well as other life safety systems
- Submittal packages for fire alarm contractors, engineers and architects.
- High quality drawings printed in black and white, monochrome, gray scale or brilliant full-color
Features & Benefits
- Drawings and diagrams with a consistent security system that would save you the most time and money for your business.
- Drafting and layout services of fire alarm systems as well as other life safety systems
- Submittal packages for fire alarm contractors, engineers, and architects.
- High-quality drawings printed in black and white, monochrome, grayscale or brilliant full-color
Access Control
Instead of handing out and having to keep track of keys, you use access cards that can be activated or deactivated with the touch of a button. And the best part? We save you money by giving you the option to manage the system for you if you don’t have the time or money to do so yourself.
Video Surveillance
Our digital video system allows you to see images and events like never before with exceptional clarity and functionality. This surveillance system helps reduce shrinkage, let’s you keep an eye on employee performance and puts your mind at ease while you’re away with remote viewing capabilities.
Security Solutions For National &
Multi-Location Franchises
Industrial
Healthcare
Government
Large Retail
Financial
Electronic Article Surveillance (EAS)
You own a shop. You are an entrepreneur. You offer great products to your customers. And you want as many satisfied customers leaving your store as possible. But you also want to be sure that anything leaving your store has been properly paid for. Our Electronic Article Surveillance (EAS) Solutions offer you security and comfort in knowing what’s coming in and leaving your store anytime and anywhere. FE Moran Security Solutions EAS systems consist of detection antennas at the store exit or check-out and tags attached to the products in your store.
Why Choose FE Moran Security For Your Business?
In House, UL-Listed Central Station
Our central station is here 24/7 to protect what matters most to you. We have designed a state-of-the-art facility which ensures fast, efficient, and reliable communication with your alarm system. We have planned and configured our infrastructure for 100% uptime-and with every condition. We take our responsibility of protecting you very seriously.
Every dispatcher is CSAA (Central Station Alarm Assoc.) certified earning FE Moran Security Solutions the prestigious Five Diamond Certificate: The highest training certification available in the alarm industry. We are proud of our UL and FM certifications and we exceed their standards assuring that our customers can rest well knowing that we will deliver the best service in the business.
Associations & Awards
We recognize the need to carry the highest credentials in the security industry in order to provide our customers with the reassurance that we operate to not only meet but to exceed the industry standards. These high standards have afforded our company with several awards and recognitions. We humbly accept these awards while proving our dedication and commitment to always moving forward and advancing our customer service, life safety and best practices to benefit our valued customers.
Central Station Alarm Association
Underwriters Laboratory
Factory Mutual
Electronic Security Association
National Fire Protection Association
Better Business Bureau
